Design for the Angry Citizen

Jen van der MeerBusiness Model Practice

Airbnb West Village

I was angry. It was 3:00 in the morning, and there was yet another springtime alleyway party in the Airbnb hotel behind my building. I live in the West Village of New York, which is home to a number of these buildings.

Let me describe how the Airbnb hotel works.

The Airbnb Hotel: An absent landlord owns a large building with multiple small units in a hard-to-reach location.

Is Your Calendar Hostage to Internal Meetings?

Jen van der MeerBusiness Model Practice


You know you want to reduce your risk, find the optimal path for your business, and validate that you’re on the right path. Are you going to let a few internal meetings get in your way?

I tend to speak to the converted – the innovation groups and startups that know they want to generate stronger business model options through direct customer discovery and lean experiments. But the biggest struggle and fight revolves around the calendar.